Legal

Dispute Resolution

Last updated 7 May 2026 · Effective 7 May 2026

Most issues we see are resolved by a single email to support. If something has gone wrong with your order, your wallet delivery, a refund request, or a Merchant interaction, please follow the steps below before initiating formal proceedings — it’s almost always faster.

1. Step one — contact support

Email help@bamnft.com with the subject line “Dispute” and include:

• your order ID and the email address used at checkout;
• the wallet address involved (if relevant);
• a short description of the problem and the outcome you are seeking (e.g. refund, redelivery, re-mint);
• any supporting evidence — screenshots, transaction hashes, prior correspondence.

We aim to acknowledge within two business days and to propose a resolution within fifteen. Many disputes are resolved at this stage.

2. Step two — formal complaint

If support cannot resolve the issue, or if you are dissatisfied with the outcome, escalate the matter by emailing the same address with the subject line “Formal Complaint”. Formal complaints are reviewed by someone independent of the original decision-maker. We will issue a written final response within thirty business days of receipt.

3. EU online dispute-resolution platform

Consumers resident in the European Union may submit a complaint via the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are not contractually bound to use an alternative dispute- resolution body, but we will engage with any platform proceeding a consumer initiates.

4. Card chargebacks

Card networks (Visa, Mastercard, etc.) offer a parallel chargeback route through your card issuer. We respect those rights — but please contact us first. Filing a chargeback before contacting support, for a successfully delivered NFT and without grounds covered by our Refund & Cancellation Policy, is treated as a Terms breach and we will contest the chargeback with the evidence on file.

5. Norwegian Consumer Authority

Consumers resident in Norway may bring complaints to the Norwegian Consumer Authority (Forbrukertilsynet) at forbrukertilsynet.no, or to the Norwegian Consumer Council’s mediation service (Forbrukerrådet) at forbrukerradet.no.

6. Data-protection complaints

If your concern is about how we handle your personal data, you also have the right to lodge a complaint with the Datatilsynet (Norwegian Data Protection Authority) — your local EEA data-protection authority, where different, also retains jurisdiction.

7. Courts and governing law

Where no informal resolution is reached, disputes arising from the Service are governed by the laws of Norway and brought before the courts of Norway, in line with section 14 of the Terms of Use. Mandatory consumer-protection rules of your country of residence are not affected by this section.

8. Contact

Single contact point for every dispute step: help@bamnft.com.